William J. Miller IV
15707 Paramont Lane
Bowie Maryland 20716
(301) 218-9240
[email protected]
	
OBJECTIVE                                                                                        
To obtain a challenging position in the internet, web design, software, or database 
development community, utilizing my HTML, VB, Oracle, and Microsoft 
Access skills. 

EDUCATION                                                                                        
Computer Learning Center, Laurel, MD 		July 1999 - May 2000
Client/Server Programming Technology		G.P.A  3.8
Graduated Suma Cum Laude

PERSONAL QUALIFICATIONS                                                                       
Self Motivated.  Detail Oriented.  Creative Thinker.  Thinks Outside the 
Box.  Good Communication / Presentation Skills.
  
PROGRAMMING SKILLS                                                                             
Operating Systems 	
MS DOS 6.2, Windows 95-2000 (incl. NT 4.0), Mac OS 8.0+, and UNIX

Programming Summary
?h ORACLE		Developed and designed various tables, views, and  
                        support structures in a SQL Plus environment.   
                        Includes knowledge of PL/SQL.
?h MS Access 97	        Developed and presented various database  
                        applications utilizing macros, queries, 
                        and reports.  Also used as a front end for ORACLE  
                        databases.
?h Visual Basic	        Developed and designed various programs in MS 
                        Visual Basic.  Created front-end applications to 
                        ORACLE and Access 97 databases.
?h Cobol 		Developed, debugged, and implemented batch  
                        programs using data validation, external and 
                        internal sorts and multilevel control breaks. 
?h C 			Learned, developed, and documented several 
                        projects using VI editor in UNIX, as well as 
                        Turbo C, and utilized pointers, multi-dimensional 
                        arrays, structures, linked lists, dynamic memory 
                        allocation, file Input/Output, recursion, error 
                        control, nested structures, loops, and sort 
                        algorithms.
?h C++ 		        Created Object Oriented programs using classes, 
                        function overloading, operator overloading, 
                        inheritance, reference variables, data 
                        encapsulation, memory allocation, nested classes, 
                        default arguments and templates.
?h HTML/Java 	        Designed Web sites using Java.  

WORK HISTORY                                                                                     
Comcast National Call Center, Silver Spring, MD       Aug 2000 - Current
Customer Account Executive Level I and Level II
Responsible for initial troubleshooting of customer PCs and cable modems.  
PC troubleshooting includes TCP/IP setup, software setup of Outlook 
Express and custom @Home software, as well as coordination of various in 
house departments to facilitate customer relations.  Also responsible for 
unit sales and customer retention.

Additional Information

Comcast National Call Center, Silver Spring, MD       Sep 2002 - Current
President - Movie Club
Responsible for coordinating and managing all extra--curricular movie club activities, inclusing monitoring and managing treasury and club secretarial duties.

Comcast National Call Center, Silver Spring, MD       Apr 2001 - Current
Submitting writer and Staff Editor - Comcast Online Newsletter
Responsible for submitting an ongoing serial as well as developping and coordinating the Newsletter Arts and Leisure section.  Other responsibilities include staff editting of entire Newsletter prior to publication.

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